This page is a starting template — please confirm your actual return policy and have this reviewed before going live. Many chemical suppliers restrict returns for safety and quality-control reasons once a container has been opened or shipped.
Overview
[Add: your return window, e.g. “Returns are accepted within X days of delivery.”]
Eligibility for Returns
- Items must be unopened, unused, and in original packaging with seals intact.
- For safety and quality-assurance reasons, opened or used chemical products, and any hazardous materials once shipped, are not eligible for return. [Confirm/adjust this policy.]
- Custom or made-to-order quantities may not be eligible for return. [Confirm.]
How to Start a Return
Contact us with your order number and reason for return before sending anything back. Items returned without prior authorization may not be accepted.
Refunds
[Add: your refund timeframe and method, e.g. “Once your return is received and inspected, we will notify you and process your refund to the original payment method within X business days.”]
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within [Add: number] days of delivery with photos so we can resolve it quickly.
Shipping Costs
[Add: who covers return shipping costs, and any restocking fees.]
Contact Us
Questions about a return? Get in touch.