Questions, answered properly

It starts exactly like any online store. You add products to your cart and check out — but nothing is charged at checkout. Placing the order raises a Purchase Order which is sent to the vendor. The vendor confirms stock by accepting that PO. Payment is then collected against the confirmed PO. Finally the order is fulfilled — packed, shipped and tracked to your door.

The key point is the sequence: confirmation comes before payment, and payment comes before dispatch.

After the vendor confirms stock — step 4 of 5. Adding to cart and checking out costs you nothing; checkout places the order and raises the PO. Payment is only collected once a vendor has verified availability and accepted that PO, so you never pay for material that turns out not to exist.

The PO lapses and you are not charged anything. In most cases we will also surface alternative vendors listing the same product so you can place the order elsewhere without starting over.

Vendors who repeatedly fail to confirm stock they have listed are flagged and eventually removed from the marketplace.

Yes. The same product is typically listed by several verified vendors at different price points, pack sizes, MOQs and dispatch times. You can compare them side by side and split your order across vendors if that suits you better — each vendor simply receives their own PO.

You can cancel free of charge any time before the vendor confirms the PO. After confirmation but before dispatch, cancellation depends on the vendor’s terms shown on the listing — contact your account manager and we will coordinate it. Once a hazardous consignment has been dispatched it generally cannot be cancelled.

There is no platform-wide minimum order value. Individual listings do carry a MOQ (minimum order quantity) set by the vendor, and it is always displayed on the product card before you add anything to your order — no minimums appearing unexpectedly at checkout.

UPI, net banking, NEFT and RTGS for business accounts. Registered businesses meeting our criteria can also apply for credit terms — speak to your account manager about eligibility.

Yes. Every order ships with a GST invoice issued by the selling vendor, along with the MSDS, CoA and TDS for that batch. All documents are downloadable from your order dashboard at any time.

Prices displayed on product cards are inclusive of GST unless the listing explicitly states otherwise. Shipping and any hazardous-handling surcharge are calculated at the PO stage and shown clearly before you confirm.

Yes. Vendors set slab pricing tied to quantity, and the applicable rate is shown on the product page as you change quantity. For very large or recurring volumes, post a bulk enquiry and we will run it across the vendor network for you.

If a vendor fails to dispatch after payment, or the material does not match the specification on the listing, raise it with your account manager. Verified claims are refunded to the original payment method — typically within 7–10 working days of the claim being approved. Full details are in our Terms of Service.

Across all 28 states and 8 union territories of India. Some hazardous and restricted materials have route or destination limitations imposed by the transporter or by law — where that applies, it is flagged on the listing before you order.

Dispatch time is set per listing by the vendor and shown on every product card — commonly 1 to 7 days. Transit time on top of that depends on your location and the class of material. You will see the full estimate before the PO is confirmed.

Through hazmat-compliant packing, labelling and licensed transport partners. Classified material moves under the relevant transport rules with the required documentation accompanying the consignment.

Certain products additionally require an end-use declaration or licence from you. Where that applies, you will be prompted to upload it during the PO step and the order will not proceed until it is provided.

Yes. Once the vendor dispatches, tracking details appear in your order dashboard and are sent to your registered email and phone. Your account manager can also pull a status update on request.

Photograph the packaging and material before moving it, and report it within 48 hours of delivery through your dashboard or your account manager. Damage claims on hazardous consignments should be reported immediately — do not attempt to handle a leaking or compromised container.

AR (analytical reagent), LR (laboratory reagent), HPLC, IP/BP pharmacopoeial and technical/industrial grades, depending on the product. The grade is stated on every listing alongside the CAS number so you can confirm you are ordering the right specification.

Yes — this is deliberate. Safety Data Sheets, Certificates of Analysis and Technical Data Sheets are attached to the listing itself and downloadable before you order, not chased down after delivery.

Vendors must be GST, PAN and trade-licence verified before listing, and must supply batch documentation with every consignment. Buyer ratings are published on each vendor profile, and vendors who accumulate quality complaints are removed from the marketplace.

Yes. Post a bulk enquiry with the chemical name or CAS number, grade and quantity, and we will source it across our vendor network and come back with options — usually within 24 hours, at no cost and with no obligation to buy.

Register your business and submit your GST certificate, PAN and trade licence for verification. Once approved you can list products, receive Purchase Orders and manage dispatch from your vendor dashboard. Onboarding is free.

Onboarding and product listing are free — there are no listing fees. We charge a commission on completed orders only, with the rate shared during onboarding and set out in your vendor agreement.

Payment against a confirmed PO is collected from the buyer once you accept it, and released to you per the settlement schedule in your vendor agreement after the order is dispatched and delivery is confirmed.

List accurately, keep stock status current, confirm or decline POs promptly, supply MSDS/CoA/TDS with every consignment, meet the dispatch time you advertised, and comply with all applicable licensing and transport law for the material you sell.

Persistent failure to confirm stock you have listed, or to meet advertised dispatch times, will result in removal from the marketplace.

ChemShopee is a B2B marketplace — registration is for registered businesses, institutions and laboratories with a valid GSTIN. We do not sell to individual consumers, and certain products carry further licensing requirements.

Yes, for both buyers and vendors. There is no subscription and no charge to browse the catalogue, compare vendors or raise a Purchase Order.

Every business account is assigned a named account manager who handles your orders, escalations and sourcing requests — reachable by phone and email during business hours, not through a ticket queue.

Call +91 98765 43210, email support@chemshopee.com, or use the form on our contact page. Support runs Monday to Saturday, 9:00 AM to 7:00 PM IST.